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Honolulu Emergency Services Department

Ka ʻOihana Lawelawe Ulia Pōpilikia o Honolulu

Patient Satisfaction Survey

Did you receive great care by your EMS providers? Is there somewhere we can make improvements? We would love to hear back from our patients.

Share Your Feedback

Through our patient satisfaction survey, you can tell us about your most recent experience with Honolulu EMS. We use your feedback to improve our service. This survey form is specifically for EMS patients.

You will need to include either your billing number or your name so we have a way to contact you if necessary. If you wish to speak to an EMS representative on a separate issue please see our contact page for assistance or you may call the main EMS phone number at (808) 723-7906.

ExcellentGoodFairPoorN/A
Courtesy of the 911 call operator
Usefulness and clarity of instruction provided by the 911 call operator
ExcellentGoodFairPoorN/A
Professionalism & appearance
Knowledgeable about your complaint
Quality of care provided
Concern shown for your needs
Concern shown for the needs of your family/friends
Explanation of procedures performed
ExcellentGoodFairPoorN/A
Cleanliness of the ambulance and equipment
ExcellentGoodFairPoorN/A
Overall satisfaction with the service you received
The account number is located at the top right hand side of your bill.
This field is for validation purposes and should be left unchanged.
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